Customer Relationship Management [CRM]
Azotel’s SIMPLer platform manages all of the data for a customer, or potential customer, from start to finish. This is presented in a user friendly, easy to navigate interface, which means that the required information is always quickly and easily accessible. The platform also provides integrated trouble ticketing and sales tracking systems. Operators can also add their own custom fields to the customer record, and attachments files of any type.
2015-3Q: Maintenance: Saved Searches
2015-3Q: CRM: Community Codes editable table
2015-3Q: CRM: Ticketing Enhancements
2015-3Q: CRM: Enhancements to Mass Email Feature
2015-2Q: CRM: Vacation Customers in SIMPLer
2015-2Q: SIMPLer: Customer Search Options
2015-2Q: SIMPLer: Enhancements to Templates
2015-1Q: SIMPLer: Customer Address Details Settings
2014-3Q: SIMPLer: Sidebar on Customer details page
2014-2Q (v004): SIMPLer: Vouchers Payments via mySIMPLer
2014-2Q (v001): SIMPLer: Marketing Code Definitions
2014-2Q (v002): SIMPLer: GPS Format
2014-1Q: Network: Activate CPE IP
2014-1Q: SIMPLer: Auto-Provision section re-label
2013-2Q: (v002): Billing: Custom Invoice Product Tax Used Option
2013-2Q: (v002): SIMPLer: Manage Maintenance
2013-2Q: Customer Details Page: Updates to Radius Details section
2013-1Q (v003): SIMPLer: Sub-Accounts
2013-1Q (v002): SIMPLer: Customer Custom Tables
2013-1Q (v001): SIMPLer: Customer Email Integration
2012-4Q (v002): User Rights Templates Enhancements
2012-4Q (v001): User Rights Documentation
2012-Q4 (v002): Customer Spreadsheet Download for Search Results
2012-4Q (v002): Network: Customer CPE Modify: Site / Basestation (colour) improvements
2012-3Q (v002): Billing / Network: Auto Traffic Shaping Buckets (from Subscription Products)
2012-3Q (v002): SIMPLer: Dynamic Values for Mass Mail
2012-3Q (v002): SIMPLer: Customer Tunnel Details
2012-3Q (v002): SIMPLer: Default Distributor / Value Added Reseller
2012-3Q (v002): SIMPLer: New Sub-menu
2012-3Q (v002): SIMPLer: Maintenance Ticket Attachments
2012-2Q (v002): Download Customers MailLog option
2012-2Q (v002): SIMPLer: Ability to add extension to phone number
2012-2Q (v002): SIMPLer: Lodgement Processing Date User Right
2012-2Q (v002): SIMPLer: Gateway User Rights
2012-2Q (v002): SIMPLer: Send out maintenance ticket email
2012-2Q (v002): SIMPLer: Site costs user rights
2012-2Q (v002): SIMPLer: Sites/Equipment Custom Fields
2012-2Q (v002): SIMPLer: Check for duplicate IP addresses
2012-2Q (v002): SIMPLer: Customer Tracking Colour
2012-2Q (v002): SIMPLer: Google Contacts Integration
2012-2Q (v002): SIMPLer: User Password Enhancements
2012-2Q (v002): SIMPLer: Update All WIB Files
2012-1Q: SIMPLer Maintenance Issue Search Engine
2012-1Q: SIMPLer Send method Enhancements
2012-1Q: SIMPLer Last 24 Hours Top 20 Usage
2012-1Q: SIMPLer: Archive IP Usage Data
2012-1Q: SIMPLer: New Customer Equipment Graphs and NAT
2012-1Q: Sales Pipeline Definitions
2012-1Q: Request Tracker (RT) Integration
2012-1Q: ADMIN: Sales Opportunity Type - Highlight attribute
2011-4Q: SIMPLer: Sales Tracking Guide
2011-4Q: SIMPLer: User Rights templates
2011-4Q: SIMPLer: Consolidate Subscriptions
2011-3Q: SIMPLer: Custom maintenance types
2011-3Q: SIMPLer: Default Customer Note
2011-2Q: SIMPLer: Automatic User Reminders
2011-2Q: SIMPLer: Automatic Reconnection Fee
2011-2Q: SIMPLer: Automatic Nickname Generation
2011-2Q: Maintenance Ownership
2011-1Q: SIMPLer: Network Interface Notification based on Interface Role
2011-1Q: SIMPLer: Failed Auto-Payment Subscriber Notifications
2011-1Q: SIMPLer: Customer GPS Update Tool
2011-1Q: SIMPLer: Customer Attachments handling enhancements
2011-1Q: SIMPLer: Add Plan / Product Packages
2010-4Q: SIMPLer: Multiple Phone Number per Contact
2010-4Q: SIMPLer: Landing Page
2010-4Q: SIMPLer: Individual Notes Fields
2010-4Q: SIMPLer: Import Interface
2010-4Q: SIMPLer: Customer Groups
2010-4Q: SIMPLer: Custom Fields in Customer Record
2010-4Q: SIMPLer: Change History
2010-4Q (v100): SIMPLer: Campaigns
2010-3Q: SIMPLer: Future Post Dates
2010-3Q: SIMPLer: Automatic Maintenance Issue Emails
2010-3Q: SIMPLer: Recently Viewed Customers List
2010-3Q: SIMPLer: Default Search Customizable
2010-3Q: SIMPLer: Customer Throttling Through SAND
2010-3Q: SIMPLer: Customer Contacts Improvements
2010-3Q: SIMPLer: Customer Contact Form
2010-3Q: SIMPLer: Ability to Add Files to Customer Record
2010-3Q: EUP: Ability to change customer's End User Portal username
2010-2Q: SIMPLer: Resend Invoice to the Customer
2010-2Q: SIMPLer: Multiple Credit Card (CC) and Electronic Funds Transfer (EFT) accounts
2010-2Q: SIMPLer: Login Improvements
2010-2Q: SIMPLer: Enhanced Ability to Mass Notify Customers
2010-2Q: SIMPLer: Ability to Search for Customers by Site & Basestation
2010-2Q: SIMPLer: Ability to Search by Bank Details
2010-1Q: Migrate Customer Account to other database
2010-1Q: SIMPLer: Product Nominal Accounts
2009-4Q: NETH: Ability for SMS alerts to be sent to Multiple mobiles
2009-4Q: BILLING: Subscription/Product Enhancements + SAND Overage Billing
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