Customer Relationship Management

Azotel’s SIMPLer platform manages all of the data for a customer, or potential customer, from start to finish. This is presented in a user friendly, easy to navigate interface, which means that the required information is always quickly and easily accessible. The platform also provides integrated trouble ticketing and sales tracking systems. Operators can also add their own custom fields to the customer record, and attachments files of any type.

2015-3Q: Maintenance: Saved Saerches

2015-3Q: CRM: Community Codes editable table

2015-3Q: CRM: Ticketing Enhancements

2015-3Q: CRM: Enhancements to Mass Email Feature

2015-2Q: CRM: Vacation Customers in SIMPLer

2015-2Q: SIMPLer: Customer Search Options

2015-2Q: SIMPLer: Enhancements to Templates

2015-1Q: SIMPLer: Customer Address Details Settings

2014-3Q: SIMPLer: Sidebar on Customer details page

2014-2Q (v004): SIMPLer: Vouchers Payments via mySIMPLer

2014-2Q (v001): SIMPLer: Marketing Code Definitions

2014-2Q (v002): SIMPLer: GPS Format

2014-1Q: Network: Activate CPE IP

2014-1Q: SIMPLer: Auto-Provision section re-label

2014-1Q (v002): CRM: Send SMS

2013-2Q: (v002): BIlling: Custom Invoice Product Tax Used Option

2013-2Q: (v002): SIMPLer: Manage Maintenance

2013-2Q: Customer Details Page: Updates to Radius Details section

2013-1Q (v003): SIMPLer: Sub-Accounts

2013-1Q (v002): SIMPLer: Customer Custom Tables

2013-1Q (v001): SIMPLer: Customer Email Integration

2012-4Q (v002): User Rights Templates Enhancements

2012-4Q (v001): User Rights Documentation

2012-Q4 (v002): Customer Spreadsheet Download for Search Results

2012-4Q (v002): Network: Customer CPE Modify: Site / Basestation (colour) improvements

2012-3Q (v002): Billing / Network: Auto Traffic Shaping Buckets (from Subscription Products)

2012-3Q (v002): SIMPLer: Dynamic Values for Mass Mail

2012-3Q (v002): SIMPLer: Customer Tunnel Details

2012-3Q (v002): SIMPLer: Default Distributor / Value Added Reseller

2012-3Q (v002): SIMPLer: New Sub-menu

2012-3Q (v002): SIMPLer: Maintenance Ticket Attachments

2012-2Q (v002): Download Customers MailLog option

2012-2Q (v002): SIMPLer: Ability to add extension to phone number

2012-2Q (v002): SIMPLer: Lodgement Processing Date User Right

2012-2Q (v002): SIMPLer: Gateway User Rights

2012-2Q (v002): SIMPLer: Send out maintenance ticket email

2012-2Q (v002): SIMPLer: Site costs user rights

2012-2Q (v002): SIMPLer: Sites/Equipment Custom Fields

2012-2Q (v002): SIMPLer: Check for duplicate IP addresses

2012-2Q (v002): SIMPLer: Customer Tracking Colour

2012-2Q (v002): SIMPLer: Google Contacts Integration

2012-2Q (v002): SIMPLer: User Password Enhancements

2012-2Q (v002): SIMPLer: Update All WIB Files

2012-1Q: SIMPLer Maintenance Issue Search Engine

2012-1Q: SIMPLer Send method Enhancements

2012-1Q: SIMPLer Last 24 Hours Top 20 Usage

2012-1Q: SIMPLer: Archive IP Usage Data

2012-1Q: SIMPLer: New Customer Equipment Graphs and NAT

2012-1Q: Sales Pipeline Definitions

2012-1Q: Request Tracker (RT) Integration

2012-1Q: ADMIN: Sales Opportunity Type - Highlight attribute

2011-4Q: SIMPLer: Sales Tracking Guide

2011-4Q: SIMPLer: User Rights templates

2011-4Q: SIMPLer: Ping tool

2011-4Q: SIMPLer: Consolidate Subscriptions

2011-3Q: SIMPLer: Custom maintenance types

2011-3Q: SIMPLer: Default Customer Note

2011-2Q: SIMPLer: Automatic User Reminders

2011-2Q: SIMPLer: Automatic Reconnection Fee

2011-2Q: SIMPLer: Automatic Nickname Generation

2011-2Q: Maintenance Ownership

2011-1Q: (v003) SIMPLer: Refer-a-Friend

2011-1Q: SIMPLer: Network Interface Notification based on Interface Role

2011-1Q: SIMPLer: Failed Auto-Payment Subscriber Notifications

2011-1Q: SIMPLer: Customer GPS Update Tool

2011-1Q: SIMPLer: Customer Attachments handling enhancements

2011-1Q: SIMPLer: Add Plan / Product Packages

2010-4Q: SIMPLer: Multiple Phone Number per Contact

2010-4Q: SIMPLer: Landing Page

2010-4Q: SIMPLer: Individual Notes Fields

2010-4Q: SIMPLer: Import Interface

2010-4Q: SIMPLer: Customer Groups

2010-4Q: SIMPLer: Custom Fields in Customer Record

2010-4Q: SIMPLer: Change History

2010-4Q (v100): SIMPLer: Campaigns

2010-3Q: SIMPLer: Future Post Dates

2010-3Q: SIMPLer: Automatic Maintenance Issue Emails

2010-3Q: SIMPLer: Recently Viewed Customers List

2010-3Q: SIMPLer: Default Search Customizable

2010-3Q: SIMPLer: Customer Throttling Through SAND

2010-3Q: SIMPLer: Customer Contacts Improvements

2010-3Q: SIMPLer: Customer Contact Form

2010-3Q: SIMPLer: Ability to Add Files to Customer Record

2010-3Q: EUP: Ability to change customer's End User Portal username

2010-2Q: SIMPLer: Resend Invoice to the Customer

2010-2Q: SIMPLer: Multiple Credit Card (CC) and Electronic Funds Transfer (EFT) accounts

2010-2Q: SIMPLer: Login Improvements

2010-2Q: SIMPLer: Enhanced Ability to Mass Notify Customers

2010-2Q: SIMPLer: Ability to Search for Customers by Site & Basestation

2010-2Q: SIMPLer: Ability to Search by Bank Details

2010-1Q: Migrate Customer Account to other database

2010-1Q: SIMPLer: Product Nominal Accounts

2009-4Q: NETH: Ability for SMS alerts to be sent to Multiple mobiles

2009-4Q: BILLING: Subscription/Product Enhancements + SAND Overage Billing

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