2015-1Q (v002): Automatic Reconnection Fee

A new feature has been added to the SIMPLer system that allows Users to assign product of “reconnection” type to the customer account. Customers who were moved to post can be charged with a reconnection fee after being reconnected.

In order to enable this feature, the first step is to create one “reconnection product”.  You will need to firstly go to the “products” main menu and click the “Add” button (Fig. 1).

Fig. 1. “Products” page.

Create the product specifying all required details including product code, description, price and tax details. It is important to select “Reconnection” from “Subscription Default Type” drop-down list (Fig. 2).

Fig. 2. Create “Reconnection” product. 

Go to the customer account and click on “Subscription details >>” link (Fig. 3).

Fig. 3. “Subscription details >>” link.

On “Subscription Details” page select previously created reconnection product and add it to the subscription list (Fig. 4). Click “Update Subscription Table” in order to changes take effect on customer subscription details.

Fig. 4. “Subscription Details” list.

On the customer's account you will see that customer has “Reconnection Product” assigned (Fig. 5).  It will stay in the "reconnection products" table until the customer is next reconnected, at which point it will add a once off line item, automatically, to the main subscription details table, to appear on the next invoice.

Fig. 5. “Reconnection Products” on customer account

Assigned product is non-recurring product. It is just notification to the SIMPLer system that customer should be charged for reconnection when reconnection occurs.

Now assume that customer has outstanding invoices and was moved to post (Fig. 6).

Fig. 6. Customer disconnected by SAND system

Customer can be reconnected using following methods :

• 1. EFT / non-EFT payment (i.e. “invoices->Add EFT Payment/Add non-EFT Payment”)

  2. Custom CC Payment

  3. Custom E-check Payment

  4. Direct Customer Payment in EUP (End User Portal)

  5. Moving Customer manually from "post" to "current" state

Once-off “Reconnection Fee” subscription will be added to the customer account and will be added to the customer's next invoice (Fig. 7).

Fig. 7. Reconnection subscription

Customer can also be disconnected by reaching their bandwidth allowance and they will be reconnected on the beginning of new period. The reconnection fee will be added to customer account by SAND system. One other way to reconnect is buying additional bandwidth directly in EUP (Fig. 8).

Fig. 8. Buy Bandwidth Product and reconnect customer

An example of an invoice containing a reconnection fee is shown on figure 9.

Fig. 9. Invoice Example.

Useful link/s: 

Useful link/s: https://sites.google.com/a/azotel.com/wiki/2023-4q-crm-automatic-reconnection-fees-for-additional-customer-statuses