SIMPLer Functional Areas
Customer Relationship Management [CRM]
Azotel’s SIMPLer platform manages all of the data for a customer, or potential customer, from start to finish. This is presented in a user friendly, easy to navigate interface, which means that the required information is always quickly and easily accessible. The platform also provides integrated trouble ticketing and sales tracking systems. Operators can also add their own custom fields to the customer record, and attachments files of any type.
The positions of all of your customers can be overlaid on both Google Maps and Google Earth, so you can see their locations graphically. This allows operators to identify clusters of potential customers in areas where they do not currently provide coverage. An integrated coverage checker is also available, which determines whether line-of-sight is available from an access point to a potential customer taking into account the terrain in between.
Accounts -Billing and Payments [ACCS]
Multiple payment methods are supported, including automatic payments via direct debit, e-checks and credit cards. Interfaces to the most common payment gateways are available, including Authorize.Net, IP Pay, Moneris, Realex, PayPal and Payment Express. Usage-based billing is supported, which allows subscribers to be charged based on the amount of data that they use. An integrated debtors ledger and numerous financial reports are also available.
Installation and Provisioning [INST]
SIMPLer automates as many of the steps required to provision a new customer as possible, thereby simplifying the process that the installer goes through and eliminating possible causes of error. It also provides a graphical scheduling facility based on Google calendars for installs and repairs, which includes the ability to send daily email notifications to each installer outlining their tasks for the following days.
Bandwidth Management [BWM]
The optional WISP-In-a-Box (WIB) provides bandwidth management and traffic shaping capabilities. Customers can be grouped into buckets with pre-defined uplink and downlink speeds and contention ratios, with the WIB managing traffic to ensure that customers remain within their allocation. Peer-to-Peer traffic can also be restricted.
Network and Network Monitoring [NWK]
SIMPLer monitors the health of the network, and identifies equipment that is unreachable. When this happens, alerts can be sent via emails and/or SMS, so that your are notified of potential problems immediately, SIMPLer also provides usage graphs for individual customers and equipment, and many other diagnostic tools and statistics.
Subscriber Auto Disconnect [SAND]
SIMPLer can monitor subscribers who have invoices which are overdue, and/or subscribers who have exceeded their weekly or monthly data cap. When pre-defined thresholds are exceeded, the affected subscribers can be automatically notified, throttled (so that they remain online, but the speed of their connection is reduced or disconnected.
End-User Portal [EUP]
The End-User Portal provides end customers with online access to information about their account. Customers can view and edit their account details, payment method and equipment details, can see their current balance and previous invoices, make electronic payments, purchase hotspot tokens, view their data usage, run a speed test, and more.
Mobile App [APP]
The Mobile App provides installers and technicians online access to information about customers while out in the field by using their mobile devices. Various functionality is available including customer information, electronic documents, maintenance tickets, installer tracking, network information and various other tools. The App is continuously being developed to meet our operators requirements for ease of use.
Inventory Management [INVT]
Details of equipment that is in use and stock can be managed within SIMPLer. This allows an operator to manage not just the equipment that is assigned to each customer, but equipment that is available for use for new installs across multiple warehouse locations. Parent child relationship can be created and maintained automatically, so that the entire hierarchy of the equipment in the network is maintained in SIMPLer.
Operators can securely connect to the SIMPLer database using an external reporting package such as Crystal Reports, Jasper Reports or another products of their choice. This allows operators to create and run their own complex queries whenever they want.
RADIUS Setup and Troubleshooting [RAD]
RADIUS interface in SIMPLer provides a standardised and a very straightforward way to integrate the management platform with networks based on NAS'es (Network Access Servers) supporting this AAA solution.