2012-3Q (v002) Maintenance Ticket Attachments

A new feature has been added to the Maintenance Section of the SIMPLer system that allows operators to attach files to maintenance tickets.

In order to save attachments, an FTP server must be set-up. FTP server details should be entered under WISP settings ("Settings->Modify WISP" -> "FTP Server Settings" section) - Fig. 1.

Fig. 1. FTP Server Settings

The following details must be specified:

- FTP Server: Address

- FTP Server: Maintenance Data Directory

- FTP Server: Password

- FTP Server: Username

FTP Server: Maintenance Data Directory must be existing directory. Please make sure it is created (see example - Fig. 2)

Fig. 2. Creation of "ticket" directory

In order to access or modify attachments, user must have user rights "maintenance->access attachments" and "maintenance->modify attachments" specified. By default, all users should have these user rights enabled (Fig. 3).

Fig. 3. "access attachments" and "modify attachment" user rights

The user can add/delete/view attachments from "Maintenance" page (Fig. 4) and "Modify Maintenance" page (Fig. 5).

Fig. 4. Access attachments from "Maintenance" page

Fig. 5. Access attachments from "Modify Maintenance" page

In order to add an attachment, click the "Add attachment" button. The Console will show up. On the Console, you can review all attachments, add a new attachment and delete existing attachments. In order to download an attachment to your local machine, click on attachment name (Fig. 6).

Fig. 6. Attachment Widget

Note: Folder ID represents folder name/number created on external FTP server and is associated with the particular Maintenance Ticket.