2022-1Q: [ACC] Email Template for Failed E-check / Direct Debit Payments (Authorize.Net)

A new feature has been added to enhance the E-check / Direct Debit functionality in SIMPLer when Authorize.Net EFT payments are unsuccessful, by extending the existing email function.

It is now possible to email a customer automatically when a payment is marked as failed. In the case of E-check / Direct Debit payments this is usually a few days after the transaction is initiated in SIMPLer.

This works for any E-check / Direct Debit payment that fails.

To make use of this feature:

1. Set up the flag under Payment Gateways

  • Click on Settings => Payment Gateways

  • Look for the option under “authorizeNet_Echeck_token” called "SAND_LODGEMENT_FAILURE". Set this to “1"

Fig 1: Payment Gateways Setting - Authorize E-checks SAND Lodgement Failure

2. Next ensure that Authorize.Net E-check / Direct Debit Auto Failures is enabled and that a cronjob is set to automatically run the script to capture any returned payments. Details on how to do this can be found here

** It is important that the Auto Failures cronjob runs before the Invoice SAND process.

Fig 2: Cronjob - Auto Failures

3. Set up an email template type “lodgement_failure_email_1”. Details on how to do this can be found here

Published Date: 31-March-2022

Engineer: PD

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