2022-1Q: [ACC] Email Template for Failed E-check / Direct Debit Payments (Authorize.Net)
A new feature has been added to enhance the E-check / Direct Debit functionality in SIMPLer when Authorize.Net EFT payments are unsuccessful, by extending the existing email function.
It is now possible to email a customer automatically when a payment is marked as failed. In the case of E-check / Direct Debit payments this is usually a few days after the transaction is initiated in SIMPLer.
This works for any E-check / Direct Debit payment that fails.
To make use of this feature:
1. Set up the flag under Payment Gateways
Click on Settings => Payment Gateways
Look for the option under “authorizeNet_Echeck_token” called "SAND_LODGEMENT_FAILURE". Set this to “1"
Fig 1: Payment Gateways Setting - Authorize E-checks SAND Lodgement Failure
2. Next ensure that Authorize.Net E-check / Direct Debit Auto Failures is enabled and that a cronjob is set to automatically run the script to capture any returned payments. Details on how to do this can be found here
** It is important that the Auto Failures cronjob runs before the Invoice SAND process.
Fig 2: Cronjob - Auto Failures
Published Date: 31-March-2022