2013-2Q (v002): How to Change Default Email Text

Below are the details that are required to build your own SAND and auto-payment failure notification emails. The variables are added to the templates with the % sign wrapping them.

To supply custom text for the SAND system emails, do the following:

    1. Go to the Settings tab at the top of the page and select Modify WISP from the drop down menu.(Fig. 1-1)

Fig. 1-1

2. Scroll down to the Sub-heading "Operator Emails". (Fig. 1-2)

3. In the "New Type" field enter the name of the email that text is being provided for (e.g. sand_invoice_email_date_1). (You must use one of the types provided in this document. Note that "invoice" is the valid invoice type. "Test invoice" will not make any changes for example.) (Fig. 1-2)

4. Click "Add new type" (Fig. 1-2)

5. If multiple email types have been added, select the appropriate one from the "Type" dropdown (Fig. 1-2)

6. Edit "Subject" and "Body" to add desired text using variables from the samples below (Fig. 1-2)

7. Scroll to the top/bottom of the page and click "Update WISP" to confirm your template changes

Fig. 1-2

%EMAIL_FOOTER%

<Operator Name>

<Address>

Email: <email>

Phone: <Phone>

Mobile: <mobile>

Fax: <fax>

WWW: <website>

For the EMAIL_FOOTER variable, all the details in the opening and closing brackets (< >) are pulled from the WISP details as seen in Fig. 1-3.

Fig. 1-3: WISP Details

customer_portal_login

Subject - %OPERATOR_NAME% Customer Portal - User Login

Body - Welcome to the Customer Portal for %OPERATOR_NAME%,

Your login URL is:

%CUSTOMER_PORTAL_URL%

Here are your user details:

%LOGIN_DETAILS%

____________________________________

%EMAIL_FOOTER%

Note: if the template is set to using HTML the following variables %EUP_USERNAME% and %EUP_PASSWORD% should be used instead of %LOGIN_DETAILS% .

customer_portal_login_reset

Subject - %OPERATOR_NAME% Customer Portal - Password Reset Requested

Body - We received a request to reset your password with %OPERATOR_NAME%. Your username and a temporary password are provided below.

Your login URL is:

%CUSTOMER_PORTAL_URL%

Here are your new user details:

%LOGIN_DETAILS%

____________________________________

%EMAIL_FOOTER%

Note: if the template is set to using HTML the following variables %EUP_USERNAME% and %EUP_PASSWORD% should be used instead of %LOGIN_DETAILS% .

customer_portal_login_changed

Subject - %OPERATOR_NAME% Customer Portal - Password Updated

Body - Your password has been updated successfully.

Your login URL is:

%CUSTOMER_PORTAL_URL%

Here are your new user details:

%LOGIN_DETAILS%

____________________________________

%EMAIL_FOOTER%

Note: if the template is set to using HTML the following variables %EUP_USERNAME% and %EUP_PASSWORD% should be used instead of %LOGIN_DETAILS% .

sand_invoice_email_date_1

Subject - %OPERATOR_NAME% Accounts Dept: %CUSTOMER_NAME% Payment Request

Body - Dear Customer,

This is an email notification to say that payment on your account is now due. Should payment not be received within the next [14] days, your service will be disconnected. If you have any questions with respect to this email, please contact the accounts department at %OPERATOR_EMAIL_ACCOUNTS%.

%EMAIL_FOOTER%

sand_invoice_email_date_2

Subject - %OPERATOR_NAME% Accounts Dept: %CUSTOMER_NAME% Payment Request

Body - Dear Customer,

This is an email notification to say that payment on your account is now due. Should payment not be received within the next [7] days, your service will be disconnected. If you have any questions with respect to this email, please contact the accounts department at %OPERATOR_EMAIL_ACCOUNTS%.

%EMAIL_FOOTER%

sand_invoice_disconnection_date

Subject - %OPERATOR_NAME% Accounts Dept: %CUSTOMER_NAME% Disconnect Notification

Body - Dear Customer,

This is an email notification to say that payment has not been received for this account. Your service has been disconnected. Please contact us to settle the outstanding amount and discuss reconnection.

%EMAIL_FOOTER%

sand_invoice_throttling_date

Subject - %OPERATOR_NAME% Accounts Dept: %CUSTOMER_NAME% Disconnect Notification

Body - Dear Customer,

This is an email notification to say that payment has not been received for this account. Your service has been limited. Please contact us to settle the outstanding amount and discuss restoring your service.

%EMAIL_FOOTER%

sand_invoice_email_date_3

Subject - %OPERATOR_NAME% Accounts Dept: %CUSTOMER_NAME% Payment Request

Body - Dear Customer,

Payment has not been received for on this account. Your service has been disconnected. Please contact us to settle the outstanding amount and discuss reconnection at the following email address: %OPERATOR_EMAIL_ACCOUNTS%.

%EMAIL_FOOTER%

lodgement_failure_email_1

Subject - [%OPERATOR_NAME%] Accounts Dept: [%CUSTOMER_NAME%] Payment Request

Body - Dear Customer,

This is an email notification to say that payment on your account is now due. Should payment not be received within the next days, your service will be disconnected.

If you have any questions with respect to this email, please contact the accounts department at [\%OPERATOR_EMAIL_ACCOUNTS\%].

%EMAIL_FOOTER%

lodgement_failure_email_2

Subject - [%OPERATOR_NAME%] Accounts Dept: [%CUSTOMER_NAME%] Payment Request

Body - Dear Customer,

This is an email notification to say that payment on your account is now due. Should payment not be received within the next days, your service will be disconnected.

If you have any questions with respect to this email, please contact the accounts department at [\%OPERATOR_EMAIL_ACCOUNTS\%].

%EMAIL_FOOTER%

lodgement_failure_email_3

Subject - [%OPERATOR_NAME%] Accounts Dept: [%CUSTOMER_NAME%] Payment Request

Body - Dear Customer,

This is an email notification to say that payment on your account is now due. Should payment not be received within the next days, your service will be disconnected.

If you have any questions with respect to this email, please contact the accounts department at [\%OPERATOR_EMAIL_ACCOUNTS\%].

%EMAIL_FOOTER%

lodgement_failure_disconnection

Subject - [%OPERATOR_NAME%] Accounts Dept: [%CUSTOMER_NAME%] Disconnect Notification

Body - Dear Customer,

This is an email notification to say that payment has not been received for this account. Your service has been disconnected.

Please contact us to settle the outstanding amount and discuss reconnection.

%EMAIL_FOOTER%

sand_traffic_email_treshold_1

Subject - %OPERATOR_NAME% Accounts Dept: %CUSTOMER_NAME% %SAND_CUSTOMER_TRAFFIC_TRESHOLD%% of CAP exceeded

Body - Dear Customer,

This is an email notification to say that you have reached %SAND_CUSTOMER_TRAFFIC_TRESHOLD%% of your monthly usage (CAP) allowance. Traffic usage to date: %SAND_CUSTOMER_TRAFFIC_AMOUNT% GB

%EMAIL_FOOTER%

sand_traffic_email_threshold_2

Subject - %OPERATOR_NAME% Accounts Dept: %CUSTOMER_NAME% %SAND_CUSTOMER_TRAFFIC_TRESHOLD%% of CAP exceeded

Body - Dear Customer,

This is an email notification to say that you have reached %SAND_CUSTOMER_TRAFFIC_TRESHOLD%% of your monthly usage (CAP) allowance. Traffic usage to date: %SAND_CUSTOMER_TRAFFIC_AMOUNT% GB

%EMAIL_FOOTER%

sand_traffic_disconnection_threshold

Subject - %OPERATOR_NAME% Accounts Dept: %CUSTOMER_NAME% %SAND_CUSTOMER_TRAFFIC_TRESHOLD%% of CAP exceeded

Body - Dear Customer,

This is an email notification to say that you have exceeded your %CALCULATION_PERIOD%ly usage (CAP) allowance on account %CUSTOMER_NAME%. Traffic usage to date: %SAND_CUSTOMER_TRAFFIC_AMOUNT% GB

%EMAIL_FOOTER%

sand_traffic_overage_threshold

Subject - %OPERATOR_NAME% Accounts Dept: %CUSTOMER_NAME% %SAND_CUSTOMER_TRAFFIC_TRESHOLD%% of CAP exceeded

Body - Dear Customer,

This is an email notification to say that you have exceeded your %CALCULATION_PERIOD%ly usage (CAP) allowance on account %CUSTOMER_NAME%. Traffic usage to date: %SAND_CUSTOMER_TRAFFIC_AMOUNT% GB

%EMAIL_FOOTER%

sand_traffic_throttling_threshold

Subject - %OPERATOR_NAME% Accounts Dept: %CUSTOMER_NAME% %SAND_CUSTOMER_TRAFFIC_TRESHOLD%% of CAP exceeded

Body - Dear Customer,

This is an email notification to say that you have exceeded your %CALCULATION_PERIOD%ly usage (CAP) allowance on account %CUSTOMER_NAME%. Traffic usage to date (throttling): %SAND_CUSTOMER_TRAFFIC_AMOUNT% GB

%EMAIL_FOOTER%

auto_payment_failure

Subject - [%OPERATOR_NAME%] Accounts Dept: [%CUSTOMER_NAME%] auto-payment failed

Body - Dear Customer,

This is an email notification to say that the auto payment process for your account has failed. Please find more details below:

Customer: %CUSTOMER_NAME%

Invoicing ID: %CUSTOMER_INVOICINGID%

Invoice(s): %INVOICEID%

Amount: %INVOICE_AMOUNT%

%PAYMENT_TYPE% payment was DECLINED

ERROR: %PAYMENT_ERROR%

%EMAIL_FOOTER%

auto_payment_receipt

Subject - Customer: [%CUSTOMER_NAME%] - %CUSTOMER_INVOICINGID% - %PAYMENT_TYPE% Invoice Payment - %INVOICE_AMOUNT%

Body - Dear Customer,

The attached receipt(s) are for the invoices paid off by your payment.

%TRANSACTION%

%PAYMENT_DATE%

%CURRENT_BALANCE%

%PAYMENT_TYPE%

%INVOICENO%

%INVOICE_AMOUNT%

%EMAIL_FOOTER%

payment_receipt_email

Subject - Customer: %CUSTOMER_NAME% - %CUSTOMER_INVOICINGID% - Payment made - %PAYMENT_AMOUNT%

Body - Dear Customer,

The attached receipt(s) are for the payment made.

%EMAIL_FOOTER%

%OPERATOR_NAME %

%CUSTOMER_NAME%

%CUSTOMER_INVOICINGID%

%INVOICE_AMOUNT%

%PAYMENT_AMOUNT%

%PAYMENT_TYPE%

%REFERENCE%

%CURRENT_BALANCE%

%PAYMENT_DATE%

%INVOICENO%


auto_cc_expiry_notification

Subject - Credit Card Expiry Alert

Body - Dear %CUSTOMER_NAME%,

Your credit card used for auto payment is due to expire in one month or has already expired.

Please, contact us or login to the customer portal and provide us with updated credit card details.

Account ID: %CUSTOMER_INVOICINGID%

Username: %PORTAL_USERNAME%

Name: %CUSTOMER_NAME%

Address:

%STREET%

%STREET_2%

%CITY%

%STATE%

%ZIP%

Please, do not include any Credit Card information in replies to this email.

____________________________________

%EMAIL_FOOTER%

eup_payment_notification

Subject - [%OPERATOR_NAME%] End User Portal payment notification - %CUSTOMER_NAME%

Body - Folks,

This is an email notification to say that your Customer made an End User Portal payment Below are the details of the payment transaction: Customer Invoicing ID:

%CUSTOMER_INVOICINGID%

Customer Name: %CUSTOMER_NAME%

Amount Paid: %PAYMENT_AMOUNT%

Transaction Reference: %TRANSACTION_REFERENCE% %METHOD%

Details: %TYPE% - %CC_EXPIRATION% ***%LAST4% - %OWNER_NAME%

%EMAIL_FOOTER%

eup_autopayment_signup_notification

Subject - [%OPERATOR_NAME%] End User Portal payment notification - %CUSTOMER_NAME%

Body - Folks, This is an email notification to say that your Customer made an End User Portal payment Below are the details of the payment transaction: Customer Invoicing ID:

%CUSTOMER_INVOICINGID%

Customer Name: %CUSTOMER_NAME% %METHOD%

Details: %TYPE% - %CC_EXPIRATION% ***%LAST4% - %OWNER_NAME%

%EMAIL_FOOTER%

eup_data_purchase

Subject - [%OPERATOR_NAME%] End User Portal data purchase notification - %CUSTOMER_NAME%

Body - Folks, This is an email notification to say that bandwidth data was purchased through End User Portal Below are the details of the purchase: Customer Invoicing ID:

%CUSTOMER_INVOICINGID%

Customer Name: %CUSTOMER_NAME%

Product: %PRODUCT_DESCRIPTION%

Data Purchased: %TRAFFIC_DATA% GB

Price: %FULL_PRICE%

Charge Type: %PAYMENT_OPTION%

%EMAIL_FOOTER%

portal_electronic_document

Subject - [%OPERATOR_NAME%] Signed Electronic Contract

Body - Dear %CUSTOMER_NAME%

Find Below a copy of your contract that you signed on:

Date: %SIGNATUREDATE%

Time: %SIGNATURETIME%

Best Regards,

%EMAIL_FOOTER%

customer_visit_notification_email

Subject - [%OPERATOR_NAME%] Customer Appointment Notification - %CUSTOMER_NAME%

Body - Dear %CUSTOMER_NAME%,

This is an email notification to remind you about the appointment scheduled to perform the following work: %TICKET_TITLE% Our Installer %ASSIGNED_INSTALLER% will visit you at your premises at %TIME_SCHEDULED% If you want to cancel the meeting please let us know. Best Regards,

-------------------------------------------------

%EMAIL_FOOTER%

customer_statement_email

Subject - [%OPERATOR_NAME%] Customer Statement - %CUSTOMER_NAME%

Body - Dear Customer,

Attached, please find a current statement from our accounting department.

Kind Regards,

-------------------------------------------------

%EMAIL_FOOTER%


Available variables for customer_statement_email:

%OPERATOR_NAME%.

%CUSTOMER_NAME%

%EMAIL_FOOTER%

%TODATE%

%FROMDATE%

%CUSTOMER_INVOICINGID %

%DATE%

maintenance_email

Subject - [%OPERATOR_NAME%] Maintenance Issue - %CUSTOMER_NAME%

Body - Dear %CUSTOMER_NAME%

There has been maintenance issue reported:

STATUS: %STATUS%

TITLE: %MAINTENANCE_TITLE%

************DESCRIPTION***********

%MAINTENANCE_DESCR%

************RESOLUTION************

%MAINTENANCE_RES%

Best Regards,

%EMAIL_FOOTER%

app_electronic_document

Subject - [%OPERATOR_NAME%] Signed Electronic Contract

Body - Dear %CUSTOMER_NAME%

Find Below a copy of your contract that you signed on:

Date: %SIGNATUREDATE%

Time: %SIGNATURETIME%

Best Regards,

%EMAIL_FOOTER%

app_checkinout_email

%OPERATOR_NAME%

%CHECKINOUTMODE%

%TIMESTAMP%

%GPS_X%

%GPS_Y%

%TRACKING_ID%

%INSTALLERNAME%

%MAINTENANCEID%

mass_mail

Subject - Message from [%OPERATOR_NAME%]

Body - Dear %%CUSTOMER_NAME%%,

Message here

Note: the mass_mail custom parameter will only copy and paste the contents into the mass email body text field, if you wish to customise the message you can type it on the mass mail page.

It is possible to include HTML in the template. When editing the Mass email be sure to change the message to "Rich Text".

maintenance_operator_update

Subject - %CUSTOMER_NAME%, %CUSTOMERID%,%CUSTOMER_INVOICINGID% - %TITLE%

Body - Queue: L1

Subject: %CUSTOMER_NAME%, %CUSTOMERID% - %TITLE%

Requestor: %CUSTOMER_EMAIL%

AdminCc: %ADMIN_EMAIL%

DESCRIPTION:

%ISSUEDESCRIPTION%

RESOLUTION:

%RESOLUTION%

credit_email

Subject - %CUSTOMER_NAME%,%CUSTOMER_INVOICINGID%

Body - Dear Customer,

Attached, please find your credit note for our broadband services.

Credit id: %CREDIT_ID%

Credit Date: %CREDIT_DATE%

Kind Regards,

-----------------------------------------------------------

%EMAIL_FOOTER%

quote_email

Subject - %CUSTOMER_NAME%,%CUSTOMER_INVOICINGID%

Body - Dear Customer,

Attached, please find your quote for our broadband services at %OPERATOR_NAME%.

Quote Amount: %QUOTE_AMOUNT%

Quote Date: %QUOTE_DATE%

Kind Regards,

-----------------------------------------------------------

%EMAIL_FOOTER%

invoice

Subject - %CUSTOMER_NAME% (%DATE%) - %OPERATOR_NAME% - Invoice for Broadband Services

Body - Dear Customer,

Attached, please find an invoice for our broadband services.

Kind Regards,

-----------------------------------------------------------

%EMAIL_FOOTER%


Some other invoice email variables for different dates:

%PERIOD_START_DATE%

%PERIOD_END_DATE%

%PERIOD_DUE_DATE%

%DUE_DATE%

%INVOICE_DATE%

contact_page_confirmation

Subject - none defined

Body - none defined

footer_email_customer

Subject - CI %MAINTENANCE_ID% %PROBLEM_TITLE%

Body - Dear %CUSTOMER_NAME%,

Message here

-----------------------------------------------------------

%EMAIL_FOOTER%

eup_sepa_signup

Subject - [%OPERATOR_NAME%] Accounts Dept: [%CUSTOMER_NAME%] SEPA Direct Debit Mandate Confirmation

Body - Debtor Name: %DEBTOR_NAME%

Address: %DEBTOR_ADDRESS%

Dear %CUSTOMER_NAME%,

IMPORTANT: Confirmation of the set-up of your SEPA Direct Debit Mandate

Having accepted your details, can you please check that the details (*) below are correct

(*) Account Holder Name(s): %DEBTOR_NAME%

(*) Account Number (IBAN): %IBAN%

Bank Identification Code (BIC): %BIC%

Unique Mandate Reference (UMR): %UMR%

Creditor Identifier: %CREDITOR_IDENTIFIER%

Type of Payment (One-off/Recurrent): %PAYMENT_TYPE%

Date of sign up: %SIGNUP_DATE%

If any of the above details are incorrect please call us as soon as possible on %OPERATOR_PHONE% / %OPERATOR_EMAIL%.

However, if your details are correct you need to do nothing and your SEPA Direct Debit will be processed as normal. You have the right to cancel your SEPA Direct Debit at any time by writing to Name of Creditor and informing your bank or Building Society in good time.

For your information:

Please note that as you have signed up online or by telephone and have not signed a paper mandate, you authorise %OPERATOR_NAME% to send instructions to your bank to debit your account and (B) your bank to debit your account in accordance with the instruction from %OPERATOR_NAME%

As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited. Your rights are explained in a statement that you can receive from your bank.

Please retain this information letter for your records

Yours Sincerely

%EMAIL_FOOTER%

eup_sepa_signup_operator_failure

Subject - Failed [%CUSTOMER_INVOICINGID%] SEPA Direct Debit Mandate Online Signup [%CUSTOMER_NAME%]-[%OPERATOR_NAME%]

Body - Customer ID: %CUSTOMER_INVOICINGID%

Customer Name: %CUSTOMER_NAME%

Has Failed SEPA Direct Debit Mandate Online Signup at %TIMESTAMP%

Reason for Failure:

%REASON%

%EMAIL_FOOTER%

eup_sepa_signup_operator

Subject - Successful [%CUSTOMER_INVOICINGID%] SEPA Direct Debit Mandate Online Signup [%CUSTOMER_NAME%]-[%OPERATOR_NAME%]

Body - Customer ID: %CUSTOMER_INVOICINGID%

Customer Name: %CUSTOMER_NAME%

Has successfully completed a SEPA Direct Debit Mandate Online Signup at %TIMESTAMP%

%EMAIL_FOOTER%

hotspot_token_expiry

Subject - %OPERATOR_NAME% Hotspot Token Expiry Notification

Body - Dear %CUSTOMER_NAME%

This is just a quick note to let you know that your internet subscription is due to expire in %DAYS_TO_EXPIRE% days.

Kind Regards,

-----------------------------------------------------------

%EMAIL_FOOTER%


Other variables for hotspot_token_expiry:

%CUSTOMER_INVOICINGID%

%CUSTOMERID%

expiry_date_notification

Subject: This is expiry date notification

Body: Folks,

This is notification about '%CUSTOM_FIELD_LABEL%' field of '%CUSTOM_FIELD_AVAILABILITY%'

%QUERY_RESULT%

-----------------------------------------------------------

%EMAIL_FOOTER%


Note - The invoice email does not support variables at this time so updated text would be static and can't be personalised.

Note 2 - The ability to use some of the variables on invoice email template has been enabled. However in order to keep backward compatibility it can only be enabled per request. If you wish to use more flexible invoice email template contact support@azotel.com

Note 3 - Some email types may be supported for sms sending, if you wish to modify sms messages you simply add the prefix "sms_" in front of the email type eg for invoice sms: sms_invoice

Possible Variables for use in subject/body

%DATE%

%EMAIL_FOOTER%

%OPERATOR_NAME%

%OPERATOR_NICKNAME%

%OPERATOR_EMAIL%

%OPERATOR_EMAIL_ACCOUNTS%

%OPERATOR_EMAIL_SUPPORT%

%CUSTOMER_NAME%

%CUSTOMER_NICKNAME%

%CUSTOMER_INVOICINGID%

%CUSTOMER_EMAIL%

%SAND_CUSTOMER_TRAFFIC_AMOUNT%

%SAND_CUSTOMER_TRAFFIC_LIMIT%

%SAND_CUSTOMER_TRAFFIC_TRESHOLD%

%AUTODD_BILLING% (Displays message telling customer if auto direct debit billing is off or on)

%AUTOCC_BILLING% (Displays message telling customer if auto credit card billing is off or on)

%INVOICEID% (only for auto_payment_failure)

%INVOICE_AMOUNT% (only for auto_payment_failure & auto_payment_receipt & SAND lodgement failure & payment_receipt_email)

%INVOICE_NUMBER% (only for SAND lodgement failure)

%LODGEMENT_FAILURE_1_DATE% (only for SAND lodgement failure)

%LODGEMENT_FAILURE_2_DATE% (only for SAND lodgement failure)

%LODGEMENT_FAILURE_3_DATE% (only for SAND lodgement failure)

%LODGEMENT_DISCONNECTION_DATE% (only for SAND lodgement failure)

%PAYMENT_DATE% (only for SAND lodgement failure)

%PAYMENT_TYPE% (only for auto_payment_failure & auto_payment_receipt & payment_receipt_email)

%PAYMENT_ERROR% (only for auto_payment_failure)

%CAP_OVERAGE% - Traffic CAP coming from overage top-ups

%CAP_SUBSCRIPTION% - Traffic CAP coming from subscriptions

%PORTAL_USERNAME% (only available for auto_cc_expiry_notification)

%STREET% (only available for auto_cc_expiry_notification)

%STREET_2% (only available for auto_cc_expiry_notification)

%CITY% (only available for auto_cc_expiry_notification)

%COUNTRY% (only available for auto_cc_expiry_notification)

%ZIP% (only available for auto_cc_expiry_notification)

%STATE% (only available for auto_cc_expiry_notification)

%PAYMENT_AMOUNT% (only available for payment_receipt_email & eup_payment_notification)

%METHOD% "Credit Card" or "Bank Account" depending on payment method used (only available for eup_payment_notification && eup_autopayment_signup_notification)

%TRANSACTION_REFERENCE% (only available for eup_payment_notification && eup_autopayment_signup_notification)

%TYPE% Credit Card Type (e.g. Visa, MasterCard) or Bank Account Type (e.g. savings, checking) depending on payment method used (only available for eup_payment_notification && eup_autopayment_signup_notification)

%CC_EXPIRATION% Credit Card Expiration Date (only available for eup_payment_notification && eup_autopayment_signup_notification)

%LAST4% Last four digits of Credit Card or Bank Account Number depending on payment method used (only available for eup_payment_notification

&& eup_autopayment_signup_notification)

%OWNER_NAME% Credit Card holder name or Bank Account Name depending on payment method used (only available for eup_payment_notification

&& eup_autopayment_signup_notification)

%ASSIGNED_INSTALLER% (only for customer_visit_notification_email)

%TICKET_TITLE% (only for customer_visit_notification_email)

%TIME_SCHEDULED% (only for customer_visit_notification_email)

%TRACKING_NOTE% (only for customer_visit_notification_email)

%DATE_SCHEDULED% (only for customer_visit_notification_email)

%HOUR_SCHEDULED_24% (only for customer_visit_notification_email)

%HOUR_SCHEDULED_12% (only for customer_visit_notification_email)

%DAY_OF_A_WEEK% (only for customer_visit_notification_email)

%CONFIRMATION_CODE% (only for customer_visit_notification_email)

%CANCEL_CODE% (only for customer_visit_notification_email)

%CONFIRMATION_CODE% (only for customer_visit_notification_email)

%CONFIRMATION_CODE% (only for customer_visit_notification_email)

%CONFIRMATION_CODE% (only for customer_visit_notification_email)

%CUSTOM_FIELD_AVAILABILITY% - display name of custom field availability (customers, site, products etc)

%CUSTOM_FIELD_LABEL% - display name of custom field, eg "Expiration Date"


Only for maintenance_operator_update

%ID% (only for maintenance_operator_update)

%TITLE% (only for maintenance_operator_update)

%DATEREPORTED% (only for maintenance_operator_update)

%DATECLOSED% (only for maintenance_operator_update)

%ISSUEDESCRIPTION% (only for maintenance_operator_update)

%RESOLUTION% (only for maintenance_operator_update)

%REPORTEDBY% (only for maintenance_operator_update)

%TYPE% (only for maintenance_operator_update)

%STATUS% (only for maintenance_operator_update)

%PRIORITY% (only for maintenance_operator_update)

%TICKET_RECIPIENTS% (only for maintenance_operator_update)