2026-1Q: [ACC] Defer Auto-Payment with SAND Deferral

If a customer is unable to make a payment before a certain date and a payment arrangement is negotiated, it is now possible to automatically defer the date Auto-payment will be processed for collection, according to the date SAND is deferred to.

To make use of this feature:

A new global SPIT setting was added, where this feature can be enabled by default.

    1. Hover over Settings > Modify SPID and Enable "Defer Auto-Payment on SAND Deferral"

 2. From the customer account, when you go to defer "Subscriber Auto Notification/Disconnection" from the Billing Detains section, there will be a checkbox already checked to also defer SAND. 

Useful link/s: 

https://wiki.azotel.com/ability-to-defer-sand-and-exclude-disconnection-on-specific-days

Published Date: 11 Feb 2026

Engineer: PD

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