2011-2Q: SIMPLer: Installer Tracking Email

New feature has been added to the "Installer Tracking" of SIMPLer system that allows to send an email to installer notifying them about the maintenance ticket that is assigned to them. To send an email go to the "Installer Tracking >>" and click on the black envelope at the right hand side of the installer tracking table (fig. 1). Note that in order to send an email installer must be assigned to the appropriate maintenace ticket.

Fig. 1. Option to send an email to the installer

There is an option to create custom email title/body using variable "installer_tracking_email" under global WISP settings, i.e.: settings->modify WISP - "Operator Emails" section (fig. 2)

Fig. 2. installer_tracking_email email type.

The variables need to be put between %% signs in order to be recognized by the system. Below is the list of available variables:

INSTALLER_NAME

MAINTENANCE_TASK

INSTALLER_TRACKING_STATUS

INSTALLER_FEE

INSTALLER_TRACKING_OPEN_DATE

INSTALLER_TRACKING_DATE_SCHEDULED

INSTALLER_TRACKING_CLOSED_DATE

INSTALLER_TRACKING_NOTE

INSTALLER_TRACKING_ID

CUSTOMER_ID

SITE_ID

EQUIPMENT_ID

MAINTENANCE_TYPE

MAINTENANCE_PRIORITY

MAINTENANCE_TITLE

MAINTENANCE_DATE_REPORTED

MAINTENANCE_REPORTED_BY

MAINTENANCE_STATUS

MAINTENANCE_OWNERSHIP

MAINTENANCE_DESCRIPTION

MAINTENANCE_RESOLUTION

MAINTENANCE_ID

EMAIL_FOOTER

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