Embedded Files
New feature has been added to the "Installer Tracking" of SIMPLer system that allows to send an email to installer notifying them about the maintenance ticket that is assigned to them. To send an email go to the "Installer Tracking >>" and click on the black envelope at the right hand side of the installer tracking table (fig. 1). Note that in order to send an email installer must be assigned to the appropriate maintenace ticket.
Fig. 1. Option to send an email to the installer
There is an option to create custom email title/body using variable "installer_tracking_email" under global WISP settings, i.e.: settings->modify WISP - "Operator Emails" section (fig. 2)
Fig. 2. installer_tracking_email email type.
The variables need to be put between %% signs in order to be recognized by the system. Below is the list of available variables:
INSTALLER_NAME
MAINTENANCE_TASK
INSTALLER_TRACKING_STATUS
INSTALLER_FEE
INSTALLER_TRACKING_OPEN_DATE
INSTALLER_TRACKING_DATE_SCHEDULED
INSTALLER_TRACKING_CLOSED_DATE
INSTALLER_TRACKING_NOTE
INSTALLER_TRACKING_ID
CUSTOMER_ID
SITE_ID
EQUIPMENT_ID
MAINTENANCE_TYPE
MAINTENANCE_PRIORITY
MAINTENANCE_TITLE
MAINTENANCE_DATE_REPORTED
MAINTENANCE_REPORTED_BY
MAINTENANCE_STATUS
MAINTENANCE_OWNERSHIP
MAINTENANCE_DESCRIPTION
MAINTENANCE_RESOLUTION
MAINTENANCE_ID
EMAIL_FOOTER
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