SMs Configuration not updating Customers from Post to Current

When Operators experience this issue it is important that the Customer’s AP is configured correctly

To configure this:

1. Go to the Network Device Configuration and ensure that the SM Re-authentication Interval is set so that it can pick up on any changes at a regular interval.

Either when the customer is changed from Current to Post or vice versa (from Post to Current).

Fig 1.a Access Tracking Configuration

Should you experience any problems, and you have checked that the Customer’s AP is ok, please contact Support before the SM is rebooted or any other changes are made.

This will assist us investigating what the issue may be.

Published Date: [17/12/2019]

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Need more help? Save time by creating a maintenance ticket to Azotel through your instance.