2024-3Q: Broadband Consumer Labels SIMPLer and EUP

We have added a new feature that lets you generate your Broadband Consumer Labels directly within SIMPLer in html / pdf / png format.

Some setup is required to get Broadband Consumer Labels working properly.

There are two places where you will need to fill out some settings in SPID and on a per product basis.

SPID global settings:

Provider ID: This is your provider ID, you will likely be getting this from fcc, it also plays a role in the Plan Identifier.

Support Email: This overrides the support email variable on the template, if not defined it will use the default support email set on your instance.

Support Phone: This overrides the support phone variable on the template, if not defined it will use the default support phone number set on your instance.

Support URL: This is the support website override, if not defined it will use default support URL.

URL Link Settings:

The Settings below are Links that are displayed on your broadband label, these will be displayed in the relevant section

·      Date Usage URL

·      Discount URL

·      Network Management Policy URL

·      Privacy Policy URL

·      Terms of Contract URL

Labels EUP: Turns on the ability to enable the labels on the EUP, this will turn on a new option that can be specified per product.

Labels SIMPLer: Turns on the broadband labels on the SIMPLer UI under your product list

Per Product settings:

Additional Charges Products:  These are like sub products tied to the main product, they will show up on additional charges or one time charges on the broadband label, if the sub product has a cycle of 1 or type reconnection it will be under one time charge, else it will be a monthly charge.

Expected ms: This will display under Speeds Provided with Plan as we don't have any way to measure the ms in real time so it’s a static field for now, also under this section it will pull the download and upload speeds from the bucket that is tied to the product.

Upload / Download Rate Override: This lets you specify a static download rate for this label, if this is not defined then the speeds will be taken from the product shaping buckets tied to the product.

Early Termination Fee: This is a static Fee that will be displayed separately if defined for early termination fee

Non Return of Equipment Fee: This is a static Fee that will be displayed separately if defined for Non return of Equipment Fee.

Data Included with Monthly Price: This value will display under the Data Included section, I have added Unlimited for you as per your example labels.

Type: This is the type, there is Fixed and Mobile, it will also be used in the Plan Identifier as the start so F or M.

Plan Identifier: This is the unique plan identifier, you can place your own Identifier or click generate and SIMPLer will try to generate one for you based on the Type and Provider ID that is configured in SPID settings, it will also use parts of the product code.

Show on EUP: If you want this broadband label to be visible on the EUP this needs to be set to On, once this is turned On note that the label will be visible to customers.

Tax Info: This will change the label tax information

Product Description Override: This will override your product description with another description that is only used in Broadband Label generation.

Generating the Labels SIMPLer:

You can generate and preview the broadband labels on the product list, on the right side of each product there are 3 new icons one for html, pdf and png image.

Once clicked it will generate the label and download the preview.

The csv icon will let you download the label in csv format for Machine Readable format

Example Product Azotel 100 Settings

Generated Label from SIMPLer for product Azotel 100: 

EUP Examples:

If you turn on the products broadband label to be displayed on the EUP a new navbar option will be visible on your EUP called products (please not if this is not visible it means it likely needs to be added to your EUP template as a navigation option, you can contact support to assist).

This page will contain a list of your products with a View Label button, if clicked a popup will appear that will display the Broadband Consumer Label, the customer can also download it and print it directly using the buttons.

Note: if you do not see the menu item to view the labels on the EUP it means you need to modify your EUP template and add the below menu item to the template, you can ask support@azotel.com to assist with this.

<TMPL_IF NAME=DEFAULT_PRODUCT_EUP_PAGE>

<a href="<TMPL_VAR NAME=CustomerPortalURL>products.pl">Products</a>

</TMPL_IF>

Sending Broadband Labels via Email to customer:

If you want to send broadband consumer labels via email to the customer you can do this on the customers details page under 'Generate Electronic Documents - > send document / content to customer'.

There will be a new tab named broadband labels, here you can select the label you want to send and the file type, a preview can also be downloaded.

Note: the product will only show in the dropdown if a unique plan identifier has been configured, this is so labels without a plan identifier are not sent.

To modify the broadband label email template (the body /subject of the email the customer receives) you can define the email type:  broadbandlabel_email in SPID, available variables: %CUSTOMERID%,%OPERATOR%,%BROADBANDLABEL_HTML%