2021-4Q: [CRM] Automatic email when maintenance ticket changed to waiting for customer
A new feature has been added to enhance communication to customers with the maintenance ticket functionality.
When a maintenance ticket status is changed to “waiting for customer” an automatic email can now be sent to the customer.
To make use of this feature:
1. => Modify WISP
Search for “Send Customer email on waiting for customer maintenance status change” and change the dropdown to “on”
Fig 1: WISP setting - send automatic email upon status change “waiting for customer”
2. Still within WISP settings configure the email under Operator Emails / SMS.
This should be defined as type “maintenance_waitingforcustomer_email”
Fig 2: Example of automatic email for “waiting for customer” in html format
Published Date: 30-November-2021