2020-3Q: Reports - Ticket Repeat Offenders
A new feature has been added to enhance reporting on tickets. It allows for an operator to flag "repeat offenders" - customers who have opened a (x) number of trouble tickets within a specified number of days.
To make use of this feature:
1. Go to Tools, Reports
2. Select "Ticket - Repeat Offenders"
Enter in preferences for "Last X days" and "Minimum of Trouble Tickets submitted"
This file can then be downloaded as an XLS spreadsheet
Fig 1 Ticket Report - Repeat Offenders
Published Date: [03-August-2020]
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