2020-2Q: Blank Default Ticket Type

A new feature has been added to allow operators the ability of setting maintenance ticket types to default to blank.

This is useful when users create tickets and there is concern that the correct ticket type may not be selected.

To make use of this feature:

1. Hover over Maintenance

2. Click => Ticket Types

Check the box “Default Blank on Selection Lists”

Fig 1 Blank Default Ticket Type

Published Date: [12-May-2020]

Contact Azotel Support:

Need more help? Save time by creating a maintenance ticket to Azotel through your instance.