Embedded Files
A new feature has been added to allow email notification options to be customised for maintenance tickets.
A new feature has been added to allow email notification options to be customised for maintenance tickets.
It allows for an operator to customise whether an email is sent based on 3 variables. When a ticket is Opened, Updated and / or Closed.
It allows for an operator to customise whether an email is sent based on 3 variables. When a ticket is Opened, Updated and / or Closed.
To make use of this feature:
1. Go to
=> Maintenance
=> Ticket Types
Fig 1. Select Ticket Types
2. Choose whether you would like to receive email notifications when a ticket is Opened, Updated and / or Closed.
** By default all 3 options will be selected
Fig 2. Select Email Notification Options
Published Date: 14/Jan/2020
Change History Log:
Engineer:
Related Articles:
2021-3q-crm-maintenance-tickets-customer-routing-options
2021-3q-crm-default-eup-visibility-for-maintenance-tickets
2018-3q-crm-maintenance-types-customise-default-title
2019-2q-simpler-maintenance-subtype-mandatory
2018-3q-crm-maintenance-types-customise-default-description
Contact Azotel Support:
Need more help? Save time by creating a maintenance ticket to Azotel through your instance.
Page updated
Report abuse