2020-1Q: Ability to Control Email Notification Options for Maintenance Tickets
A new feature has been added to allow email notification options to be customised for maintenance tickets.
It allows for an operator to customise whether an email is sent based on 3 variables. When a ticket is Opened, Updated and / or Closed.
To make use of this feature:
1. Go to
=> Ticket Types
Fig 1. Select Ticket Types
2. Choose whether you would like to receive email notifications when a ticket is Opened, Updated and / or Closed.
** By default all 3 options will be selected
Fig 2. Select Email Notification Options
Published Date: 14/Jan/2020
Change History Log:
Contact Azotel Support:
Need more help? Save time by creating a maintenance ticket to Azotel through your instance.