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A new feature has been added to enhance the ticket functionality. It allows for an operator to make the ticket subtypes mandatory
A new feature has been added to enhance the ticket functionality. It allows for an operator to make the ticket subtypes mandatory
To make use of this feature:
1. Go to Maintenance -> Ticket Types
2. For the selected ticket type make its subtype to be mandatory
Fig 1. Ticket Subtype Mandatory
3. When it is selected then any ticket created will need to have subtype selected.
Published Date: [20190527]
Change History Log:
[pawel 20190527] published
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2018-3q-crm-maintenance-types-customise-default-title
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Contact Azotel Support:
Need more help? Save time by creating a maintenance ticket to Azotel through your instance.
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