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2011-2Q: SIMPLer: Installer Tracking Email

New feature has been added to the "Installer Tracking" of SIMPLer system that allows to send an email to installer notifying them about the maintenance ticket that is assigned to them. To send an email go to the "Installer Tracking >>" and click on the black envelope at the right hand side of the installer tracking table (fig. 1). Note that in order to send an email installer must be assigned to the appropriate maintenace ticket.



Fig. 1. Option to send an email to the installer



There is an option to create custom email title/body using variable "installer_tracking_email" under global WISP settings, i.e.: settings->modify WISP - "Operator Emails" section (fig. 2)

Fig. 2. installer_tracking_email email type.


The variables need to be put between %% signs in order to be recognized by the system. Below is the list of available variables:

INSTALLER_NAME         
MAINTENANCE_TASK
INSTALLER_TRACKING_STATUS
INSTALLER_FEE          
INSTALLER_TRACKING_OPEN_DATE 
INSTALLER_TRACKING_DATE_SCHEDULED   
INSTALLER_TRACKING_CLOSED_DATE    
INSTALLER_TRACKING_NOTE          
INSTALLER_TRACKING_ID         
CUSTOMER_ID             
SITE_ID         
EQUIPMENT_ID    
MAINTENANCE_TYPE 
MAINTENANCE_PRIORITY
MAINTENANCE_TITLE 
MAINTENANCE_DATE_REPORTED   
MAINTENANCE_REPORTED_BY         
MAINTENANCE_STATUS       
MAINTENANCE_OWNERSHIP    
MAINTENANCE_DESCRIPTION  
MAINTENANCE_RESOLUTION 
MAINTENANCE_ID
EMAIL_FOOTER

 
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