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2020-1Q: Ability to Control Email Notification Options for Maintenance Tickets

A new feature has been added to allow email notification options to be customised for maintenance tickets. 

It allows for an operator to customise whether an email is sent based on 3 variables. When a ticket is Opened, Updated and / or Closed.

To make use of this feature:

    1. Go to
        => Maintenance
        => Ticket Types

Fig 1. Select Ticket Types


    2. Choose whether you would like to receive email notifications when a ticket is Opened, Updated and / or Closed.
        
        ** By default all 3 options will be selected
 

Fig 2. Select Email Notification Options

    


Published Date: 14/Jan/2020


Change History Log:





Contact Azotel Support:
Need more help? Save time by creating a maintenance ticket to Azotel through your instance. 

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