SIMPLer Features‎ > ‎Features Index‎ > ‎

2019-4Q: Send Emails on Trigger

A new feature has been added to enhance the Emails functionality. It allows for an operator to send a fully flexible emails on any trigger we have implemented in SIMPLer. In another words an email with any Subject/Message can be send following

  •  Customer Details Change
  •  Customer Status Change
  •  Customer Auto-Payment Change
  •  Product Change
  •  Equipment Change
  •  Credit Card Change
  •  EFT Change
  •  Invoice Change
  •  Trigger on Bucket Change
  •  Subscription Change
  •  Customer Subscription
  •  Customer SAND Notification
  •  RADIUS Username Change
  •  RADIUS Send Coa / Pod
  •  Customer Equipment Synchronize
  •  Credit Card Failed Payment Counter Change
  •  EFT Failed Payment Counter Change
  •  Email Account Change
  •  Customer CPE Change
  • and more as this list will get bigger as we add triggers in
Triggered based interface for remote APIs is documented under below link:


To make use of this feature:

    1. Navigate to Triggers page




    2. Add 'Email on Trigger' 


Fig 2. Setting up Email on trigger

  Following are fields:
  • Triggers - defines for what triggers email should be sent (i.e. screenshot example will send emails on customer status changes)
  • Condition - allows defining an additional condition that can be used to send email on some pre-set condition (i.e. screenshot example will send emails on customer status change to 'waiting for provision')
  • Email_To - address email will be sent to
  • Email_Cc - address email a copy of email will be sent to
  • Email_Bcc - address email a silent copy of email will be sent to
  • Email_Subject - email subject - it's format is flexible and allows use of variables (i.e. %%customerid%% will be replaced with respective customer CustomerID as defined in SIMPLer)
  • Email_Message - email body - it's format is flexible and allows use of variables. If the Message is left blank it will send an email listing ALL available variables for a particular trigger



Change History Log:
28/Oct/2019 Maciej
19/Feb/2020 HLombard




Contact Azotel Support:
Need more help? Save time by creating a maintenance ticket to Azotel through your instance. 

Comments