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2017-1Q: SIMPLer: Tie ticket type with user group

A new feature has been added to the SIMPLer system that will allow Operators to associate user groups with a ticket type. If user group is defined it can be selected and assigned to a ticket type from "Ticket Types" page.

User groups can be defined under Settings - Manage User Groups.

Fig. 1: Manage User Groups.

Maintenance ticket types can be accessed by navigating to the Maintenance - Ticket Types menu.

Fig. 2: Ticket Types

Assign a user group to the ticket type by clicking on the user group in question and clicking update afterwards.

Fig. 3: Assign User Group to Ticket Type


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