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2014-1Q (v002): CRM: Send SMS

A new feature has been added to the SIMPLer system that will let Operators integrate their customer base with a SMS gateway. That will let Operators send Mass SMS for a group of customers (for instance in case of network failure send SMS to customers assigned to a given failing site) or send an SMS individually to a customer.

Phone numbers must be sorted out in SIMPLer system in order to deliver a message properly to a destination. Each mobile phone number should have (M) label before the number itself.

Currently we have support for a Clickatell SMS gateway. If the Operator has a Clickatell API account (Developers Central) created they can integrate with the SIMPLer system. To configure your Clickatell details in SIMPLer please visit the settings tab and click on "SMS Gateways" as per Fig. 1.

Fig. 1: SMS Gateways

On the next page click "add blank row" and you will be asked for the following Settings as per Fig. 2:
  • API_ID: Numeric API ID received from Clickatell
  • FROM: Source Address received from Clickatell. This is an optional field and usually specifies a sending phone number for text messages. The format should not include dashes or any similar characters. For example 123445556777777, where the first number is the country code.
  • MO: enter the value 1 to this field.
  • PASSWORD: Password Received from Clickatell
  • USERNAME: Username received from Clickatell
  • Use for NETH: Check this box if you would like to use your own account for the Network Health Alerts sent out from SIMPLer

Fig. 2: SMS Gateway Configuration

Click "update SMS Gateways" to register your changes and start using the feature.

To access the feature please hover over the customers tab as per Fig. 3 and click "Send Mass SMS".

Fig. 3. Link to "Send Mass SMS" feature

You will arrive on the page shown in Fig. 4 where you can use the menus to make a selection of customers to message. Enter your text message and prepare to send.

Fig. 4. "Send Mass SMS" feature

Individual messages can also be sent from a customer account by clikcing the "send SMS" button as per Fig, 5.

Fig. 5. Link to individual "Send SMS" feature

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